Reminder process

If you do not pay your invoice on or before the due date, a reminder process will begin.

If we do not receive timely payment of your monthly invoices, we will send a first reminder. A reminder fee of DKK 100.00 will be added to your next invoice for this service.

See an example of the first reminder (opens in a new window)


Contract termination (Disconnection notice):

If we do not receive payment of the overdue amount, we will terminate your electricity contract. The termination becomes effective three working days after you have received the notice. Furthermore, the letter will inform you of the estimated date, which your electricity will be disconnected.

You cannot prevent the disconnection by paying the electrician who comes to disconnect your electricity. A disconnection fee will be charged to your account. 

Should your electricity supply become disconnected, you must enter into a new electricity contract and pay a reconnection fee to restore your electricity supply. 

Should you still wish EWII to supply your electricity, it is important that you contact our debt collection department as soon as possible after having received the contract termination letter. 

See a termination example (opens in a new window)