Invoices and payments
As a EWII customer, you can choose between different payment methods - which one you choose is entirely up to you.
To pay your invoices free of charge, choose either MobilePay payment agreement or automatic credit card payment agreement. You can easily sign up for one of these payment methods in the EWII self-service.
Of course, you can also pay your invoices with Betalingsservice. Here you pay a DKK 5.75 fee on each invoice. This is the same amount as we are charged by Betalingsservice.
Due to the Personal Data Act, we can unfortunately not change the payment method on your behalf, but it is easy and fast to register and change payment method in self-service.
We accept a wide range of payment methods and you are free to choose your favourite.
FAQ about invoices and payments
In order to see your invoices and payments, you need to log in to EWII self-service. Once you’ve logged in, you can also change your method of payment.
If you are paying by credit card
You can sign up for automatic credit card payment in self-service under “Profil / Betalingsmetode.” With automatic credit card payment, you will receive a notification from us each month regarding the automatic deduction amount as well as the payment date.
If you are paying via Betalingsservice
You can register for payment with Betalingsservice via your bank or online bank. Use the account information available on the giro card we have sent you.
Please note that your bill will only be paid via Betalingsservice when it appears in your payment overview. This often means that the first bill does not make it through Betalingsservice in time and you will therefore need to pay it separately.
There is a fee of DKK 5.75 per. bill when you pay with Betalingsservice.
If you are paying via MobilePay
You can sign up for the MobilePay payment agreement in self-service under “Profil / Betalingsmetode.” With MobilePay payment agreement, you receive a notification from us every month about automatic withdrawal with indication of amount and payment date.
You can change your payment method in self-service under “Profil / Betalingsmetode.”
If you do not pay your invoice on or before the due date, you will receive a payment reminder with a new payment deadline. If you do not pay your invoice by the payment date on the reminder, we will send a reminder with a new payment deadline.
Sending out payment reminders and reminders include a fee plus interest in accordance with applicable rules.
If you do not pay your invoice by the payment date on the final reminder, you will be required to pay a security for continued delivery of up to 5 months' service.
If the security is not paid within the 15 day deadline, EWII may terminate the agreement and supply may be interrupted. Of course, you are still liable for the arrears, which in the event of continued non-payment will be handed over to an external debt collection company.
Reopening takes place when the arrears and security have been paid to EWII and when a new contract has been entered into for the supply of electricity.
By signing up for automatic payment, you will avoid missing a invoice as well as any associated late fees.
Please note: if you sign up for automatic payment via Betalingsservice, make sure to pay the first invoice manually as it can sometimes take a few days before an automatic payment agreement is registered.
Unlike other utilities companies, we do not require prepayment for electricity, water and heating when you have a remotely read meter. You only pay for your actual consumption. For this reason, your invoice amounts may fluctuate from month to month.
When you change your method of payment, you must use your customer number and your PIN code. You will find both in the upper right corner of your latest bill or in your welcome letter. Make sure you have both ready with your NemID as well as access to your email when you need to sign up for free payment.
For security reasons, EWII may not make the changes for you. That is why we have made it easy for you to change your payment method in self-service under Profil / Betalingsmetode.